Refund policy

30-Day Satisfaction Guarantee

We stand behind what we make. If you're not happy with your order for any reason, email us at mason@eatskye.com within 30 days of delivery with your order number, and we'll make it right.

Opened products

For food safety reasons we can't take back opened food, and you don't need to send it back. If you tried it and it's not for you, email us within 30 days of delivery and we'll refund you. Satisfaction refunds on opened products are limited to one per customer.

Unopened products

You can return unopened products in their original packaging within 30 days of delivery. Email us first and we'll send return instructions. Return shipping is paid by the customer. Returns go to: Skye, 234 Industrial Park Rd, Suite 2, Abbeville, SC. Once your return arrives, we'll refund the product price. Original shipping charges are not refunded.

Damaged, defective, missing, or wrong items

Please check your order when it arrives. If anything is damaged, defective, missing, or not what you ordered, email mason@eatskye.com within 7 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including shipping. You don't need to return anything.

Subscriptions

Every subscription delivery is covered by this same 30-day policy. You can pause, skip, or cancel your subscription anytime from your account or from the link in your order confirmation email. If a renewal charged before you meant to cancel, email us within 30 days of that delivery.

Non-refundable items

Gift cards and items marked "final sale" on the product page can't be returned or refunded.

Refunds

Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to post it. If you haven't seen your refund after 10 business days, email mason@eatskye.com.

Questions

Chat with us on our website or email mason@eatskye.com.